Depop is a trendy online marketplace blending social media and e-commerce, perfect for buying and selling fashion items. Its user-friendly interface and emphasis on individual sellers have made it a top choice for fashion lovers.
Unlike in physical stores, where you can leave items at the counter, online purchases require a different approach. With Depop, if you change your mind after hitting “Buy,” navigating the cancellation process is straightforward.
Canceling orders on Depop is common for various reasons, like finding a better deal elsewhere, unexpected discrepancies with the item, or a change of mind. In this article, we’ll guide you through the process of canceling an order on Depop.
Why Cancel an Order?
For several reasons someone might want to cancel an order on Depop.
- Change in mind: The buyer or seller may have reconsidered due to finding a better offer elsewhere, realizing they don’t require the item, or having second thoughts.
- Item not as described: If the buyer finds that the purchased item doesn’t match the description or photos, they may want to cancel the order to avoid getting something different than expected.
- Seller unable to fulfill the order: Sellers may encounter unexpected issues like items getting damaged or lost before shipment or realizing the item is no longer available. In such cases, they may need to cancel the order.
- Payment issues: If payment issues arise, like insufficient funds or errors, the order may need to be canceled until resolved.
- Shipping delays or issues: If shipping issues arise, either party may cancel the order to avoid inconvenience.
Depop’s Order Cancellation Policy
Before diving into the cancellation process, it’s essential to understand Depop’s cancellation policy.
Depop allows buyers to cancel orders before sellers ship items but encourages communication for issue resolution before cancellation.
Buyers on Depop can cancel orders before sellers ship them. Once shipped, cancellation may not be possible, requiring buyers to consider returning the item instead.
However, it’s crucial to check each seller’s policies as they might have rules for cancellations and refunds.
How To Cancel Depop Order As Buyer
Canceling a Depop order as a buyer depends on the order status:
When The Order Is Confirmed but The Shipment Is Pending
1. Open Depop and tap “You” at the bottom right.
2. Tap “Purchases” to view order history.
3. Find the order you wish to cancel from the order history.
4. Cancel the order by tapping “Cancel Order.”
5. Confirm the cancellation of the order.
When The Order Is Shipped
1. Accept the package upon arrival to inspect the item.
2. Open a return request on Depop within three days via the Depop Resolution Center.
3. Explain the reason for returning the item.
4. Return the item to the seller.
5. The seller must refund fully upon item return.
How To Cancel Depop Order As Seller
When The Payment Was Processed Through Depop Payments
1. Go to the “Sold” section on the Depop app.
2. Select the order you wish to refund and tap “Refund.”
3. Choose whether you would like to issue a complete or partial refund.
4. Finalize the process by confirming the refund.
When The Payment Was Processed Through Depop PayPal
1. Log in to your PayPal account. Then, click on the “Activity” tab to access your transaction history.
2. Locate the transaction that requires cancellation.
3. Select the “Refund” option next to the transaction.
4. Enter the refund amount and include a message for the buyer.
5. Tap the “Refund” button to finalize the cancellation of your order.
Tips for Smooth Order Cancellations
A. Acting promptly
Initiating the cancellation process boosts the chances of a successful cancellation.
B. Communicate with the seller
If problems arise, it’s important to openly and respectfully communicate with the seller to find a resolution.
C. Understand seller policies
Review the seller’s cancellation and refund policies to prevent misunderstandings or disputes.
Possible Complications and How to Resolve Them
A. Seller Refuses to Cancel the Order
Buyers can seek Depop support if sellers refuse to cancel orders against policy.
B. Issues With Receiving a Refund
Buyers can contact Depop support to check on delayed or incomplete refunds and get help resolving any issues.
C. Dealing With Received Items Post-Cancellation
Buyers who’ve received their item can check return policies to return it for a refund.
FAQs on How To Cancel An Order On Depop
Can you cancel a Depop order if the seller has already marked it as shipped?
Once an order is shipped, cancellation may not be possible. Buyers should consider returning the item instead.
What happens if a seller doesn’t respond to a cancellation request?
Buyers can seek Depop support if sellers don’t respond to cancellation requests.
How long does it take to receive a refund after canceling a Depop order?
Refund processing times vary based on factors like payment method. Contact Depop support for refund status inquiries.
Does Depop offer any buyer protection or assistance in the cancellation process?
Depop’s Buyer Protection covers customers for undelivered orders, missing items, and discrepancies with the listing. However, it doesn’t apply if you change your mind or don’t use the BUY button. In such cases, reselling the product is advised instead of relying on cancellation or returns.
Conclusion
Canceling an order on Depop is sometimes essential, ensuring a smooth experience for buyers and sellers. Knowing Depop’s policies and following the outlined steps can help navigate the cancellation process smoothly.
Read Also: How To Find New Poshers On Poshmark
