A Step-by-Step Guide on How to Cancel Order on Zomato App

Welcome to our blog post on how to cancel order on Zomato app. Whether you’ve placed an order by mistake, changed your mind, or encountered an unforeseen circumstance, we’ve got you covered with a step-by-step guide on cancelling your order and ensuring a smooth experience.

Table of Contents

Why Cancel an Order on Zomato?

Before we delve into the cancellation process, let’s briefly touch on why you might want to cancel an order on Zomato. Life is full of unexpected twists and turns, and there are numerous reasons why you may need to cancel your order. Perhaps you realized you already had dinner plans, or found a better deal elsewhere. Whatever the reason, knowing how to cancel your order efficiently is important.

How to Cancel Order on Zomato App

To begin canceling your order on the Zomato app, follow these simple steps:

Step 1: Open the App and Navigate to Your Orders

Launch the Zomato app on your device and navigate to the “Orders” section. This section typically features an icon resembling a shopping bag or a tab labeled “Orders.” Tap on it to access your order history.

Step 2: Locate the Order You Wish to Cancel

Scroll through your order history and locate the specific order you wish to cancel. Once you’ve found it, click on it to access the order details page.

Step 3: Initiate the Cancellation Process

You’ll find an option “Get Help & Support” on the order details page. Tap on this option to proceed with the cancellation.

Step 4: Chat With Customer Support

After this, you will see the option of Chat with Us; tap on it.

Step 5: Cancel Your Order

In the chat box, you have to tap on the “I want to cancel my order” option and then give the reason for the order cancellation. In the last, you have to tap on “Yes, I want to cancel my order.”

Step 6: Receive Confirmation

Once your cancellation request has been successfully processed, you will receive a notification confirming the cancellation. The app will also send you an email confirming the cancellation of your order.

Read Also: How To Log Out of Amazon App

Wrap on How To Cancel Order on Zomato App

And that’s it! You’ve successfully canceled your order on the Zomato app. Remember, life happens, and sometimes plans change. Whether you’ve had a sudden change of heart or an unavoidable circumstance has come up, Zomato understands and provides a seamless cancellation process.

In this blog post, we’ve outlined the steps to take to cancel an order on the Zomato app. You can assure a simple and hassle-free experience by taking these actions. Zomato strives to make its platform user-friendly, and the cancellation process is no exception.

If you need further assistance or have additional questions, we recommend contacting Zomato’s customer support team. They are available 24/7 to help you with any order-related queries or concerns.

FAQs on How To Cancel Order on Zomato App

Can orders always be cancelled on the Zomato app?

Yes, you can cancel your order on the Zomato app. Whether it’s a change in plans or a sudden craving for something else, Zomato understands that circumstances may arise where you must cancel your order. To meet your demands, the app offers a simple cancelling procedure.

Is there a time limit for cancelling an order on Zomato App?

Zomato cherishes its customers’ convenience and aims to provide flexibility. While there is generally a time limit for cancelling an order, it may vary depending on certain factors. When you place an order, the app will display the specific time frame for cancellation. It is important to note that once the order is accepted by the restaurant, the cancellation window may close.

Will I receive a full refund upon cancellation?

Zomato believes in transparency and customer satisfaction. You will often be entitled to a full refund if you cancel your order within the allotted time. Your original payment method will be reimbursed with the amount that was returned. However, please remember that if the restaurant has already started preparing your order or it is in transit, a partial refund may be applicable.

Can I cancel an order placed directly with a restaurant?

Zomato aims to streamline your food ordering experience and acts as a facilitator between you and the restaurant. Therefore, the cancellation process might differ if you have placed an order directly with a restaurant through the Zomato app. In such cases, it is recommended that you directly contact the restaurant to inquire about their cancellation policy. They can help you with any modifications or cancellations and can direct you properly.